Personal data

Privacy policy

This policy explains how data sent through the Airstack 360 website is processed to answer sales and support requests.

Data controller

The data controller is BE COOL TECHNICS SRL, Boulevard Bischoffsheim 39/4, 1000 Brussels, Belgium.
GDPR contact: support@airstack360.com.

Data sent through the form or by email: name, email, company, phone if provided, message and stated need.
Technical data strictly necessary for the website to work: IP address, browser information, server logs, date and time of access.
Data related to sign-up or payment when you start a trial or a subscription: it may be processed by the technical and payment providers used by Airstack 360.

Answering requests sent from the website.
Presenting Airstack 360 and directing you to the free trial or support.
Ensuring the security and proper functioning of the website and preventing abuse.
Measuring website audience, only if you accept it.

Legitimate interest in ensuring the security and functioning of the website.
Pre-contractual measures when you request information, a trial or a sales contact.
Consent for Google Analytics audience measurement.

Contact requests are kept for as long as needed to follow up the sales or support relationship.
Technical logs are kept for a limited period, consistent with the security and operation of the website.

Data is accessible only to the people in charge of handling Airstack 360 requests.
Technical providers may process data depending on the feature used: EvxOnline (website hosting), Cloudflare (app hosting, security and technical statistics), Resend (sending emails), Supabase (app database and accounts), Google Drive (encrypted backup copies of the app), Stripe (payment), OpenStreetMap / Nominatim (maps and address location in the app) and Google Analytics (audience measurement, only with your consent).
Some of these providers are based outside the European Union, in particular in the United States or the United Kingdom. Any transfers rely on the EU–US Data Privacy Framework, the European Commission's standard contractual clauses or an adequacy decision.

The application may offer remote support access for after-sales service, diagnosis, configuration help or incident resolution.
This access is never enabled by default: it requires an explicit request, activation or approval by the client.
When this access is enabled, strictly necessary data may be viewed by the support team for as long as the intervention requires.
The client can disable or revoke this access in the application or by writing to support@airstack360.com.

We contact professionals in the refrigeration, heating, plumbing and electrical trades to introduce Airstack 360.
The addresses used are professional contact details collected from public sources (business registers such as the Crossroads Bank for Enterprises in Belgium or the equivalent in your country, professional websites, industry directories) or obtained from specialised B2B data providers.
Categories of data processed: professional email address, first name and surname, job title, company name, business sector (NACE/SIC code or equivalent), country.
Legal basis: legitimate interest (Article 6(1)(f) GDPR) in presenting a professional solution to businesses whose activity matches our field, with due regard to the reasonable expectations of a professional in the sector.
Technical recipient: campaigns are sent via Smartlead (United States, covered by the EU–US Data Privacy Framework and standard contractual clauses), which connects to our sending servers hosted in the European Union (EvxOnline).
Retention period: contact details are kept for 3 years from the last contact or interaction. Addresses that have exercised their right to object are kept in a suppression list for as long as needed to honour that choice.
Right to object: you can object to these sendings at any time by replying « STOP » to one of our emails, by clicking the unsubscribe link included in the email, or by writing to support@airstack360.com. Opt-out is applied immediately and no further emails are sent.

You can request access to, rectification, erasure or restriction of your data, or object to its processing.
You can exercise your rights via support@airstack360.com.
You can also lodge a complaint with the competent data protection authority.